We stopped at the Starbucks in Kingman Arizona today. I ordered my Carmel Cappuccino, my wife and daughter's drinks. I'm standing there as the lady working the drive-Thru lists off the pastries available. She starts to grab the Cranberry bliss bar pastry(the last one) and drops it on the floor. I was standing there thinking, "I wonder what she's going to do...". So I quickly look away and look back to catch her picking it off the floor. I'm thinking, she'll throw it away... NOT! She packages it up and serves it to the unsuspecting drive-thru customer....
If that wasn't bad enough. My drinks were given to me in a drink holder. We're down the road on I-40 before I get to my drink. I pull it off the drink carrier and it's like less than half full.
Read the comments below. I got a very nice e-mail from Starbucks. They made it right.
2 comments:
Nasty!
Starbucks makes it right!
Thanks for contacting Starbucks. I was very sorry to hear about your recent experience at the Stockton Hill & Kino store. I appreciate you taking the time to bring this matter to our attention.
Adhering to strict sanitation guidelines and maintaining a clean, inviting environment are key components to providing our customers with a great experience. I will be following up with the management team responsible for the store in order to address the issue properly.
To invite you back into our stores I'll be sending you a couple of free beverage coupons, which I hope you'll be able to enjoy soon. Please accept my apologies as well as my gratitude for giving us the opportunity to address your concerns.
If you have any further questions or concerns, please don't hesitate to contact us at www.starbucks.com/customer or call 1-800-23-LATTE to speak directly with a customer relations representative.
Sincerely,
Customer Relations Representative
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